FAQ - THE Water Heater Company

Why Choose THE Water Heater Company?

Written by Kevin on December 3, 2024. Posted in FAQ. No Comments on Why Choose THE Water Heater Company?

When it comes to something as essential as a water heater, you want a company you can trust to provide reliable, expert service. At THE Water Heater Company, we proudly uphold our reputation as “Your Trusted Water Heater Authority” through a steadfast commitment to transparency, professionalism, and delivering long-term value to our customers. Here’s what sets us apart from the competition and why homeowners can feel confident choosing us.

1. Core Values: Excellence, Integrity, and Reliability

Our core values are at the heart of everything we do. We believe that excellence, integrity, and reliability are essential in every interaction, from the initial consultation to completing an installation or repair. For us, “Your Trusted Water Heater Authority” isn’t just a slogan; it’s a commitment we uphold every day, and it reflects our dedication to providing exceptional service that meets and exceeds your expectations.

2. Expertise You Can Trust

Water heater technology is complex, and choosing the right system requires a solid understanding of both traditional and modern options. Our team at THE Water Heater Company consists of seasoned professionals who bring extensive knowledge and experience to every job. We stay updated on the latest advancements in water heater technology to offer you efficient, reliable, and sustainable solutions that suit your home and budget.

Our technicians are certified and trained to handle any water heater brand, model, or issue. Whether you need a standard repair, a replacement, or an upgrade to a more energy-efficient system, we have the expertise to guide you in making an informed decision.

3. Commitment to Customer Service

Customer service is the cornerstone of our business. We understand the frustrations that can come with household repairs, and we strive to make the process as smooth and stress-free as possible. We are dedicated to offering transparent pricing, detailed explanations, and open communication, so you know exactly what to expect from start to finish. Our friendly and professional staff is always ready to answer questions and address any concerns, ensuring you feel valued and informed.

4. Genuine Testimonials and Customer Trust

Don’t just take our word for it—hear from our satisfied customers! We’re proud to receive positive testimonials from homeowners who have experienced firsthand the care, skill, and dedication we bring to every project. We consistently work to maintain our reputation as a trusted water heater authority by going above and beyond for each client.

Here’s what a few customers had to say:

“THE Water Heater Company understood the situation I was going through. They were able to help me out and get the job done quickly.”

“Communication was great with the owner and they were very responsive, ensuring a first-class installation and experience.”

“The technician arrived on time, was very knowledgeable, and really took the time to educate me on my options.”

5. Warranties and Guarantees for Peace of Mind

Investing in a water heater is a significant commitment, and we believe you deserve the peace of mind that comes with knowing your investment is protected. THE Water Heater Company offers comprehensive warranties on both parts and labor, so you can feel confident in the quality of our work. If anything goes wrong, you can rely on us to make it right. This dedication to quality and long-term service sets us apart from competitors who may offer less comprehensive guarantees.

6. Transparency and Long-Term Value

Transparency is a key reason why homeowners trust THE Water Heater Company. We’re upfront about costs, timelines, and potential issues, ensuring there are no hidden surprises. Our focus is on providing long-term value through efficient solutions that save you money over time, offering only the options that benefit you, not our bottom line.

Choosing THE Water Heater Company means choosing a team that genuinely cares about your satisfaction and the long-term performance of your water heater. We’re here to make sure your water heater operates efficiently, reliably, and safely for years to come. Experience the difference of working with professionals who put your needs first—contact THE Water Heater Company today to discover why we’re your trusted water heater authority.

Water Heater Maintenance 101

Written by Kevin on November 11, 2024. Posted in FAQ. No Comments on Water Heater Maintenance 101

There are few things as comforting as a nice hot shower after a long day at work! While you probably don’t think about your water heater until something goes amiss, it’s working 24/7 to support your household’s hot water needs.

Without a fully functioning water heater, few everyday tasks, like showering or washing dishes, can be completed. No homeowner wishes to experience a lack of hot water in their humble abode, which is why keeping up with water heater maintenance is crucial. Preventative maintenance can set your water heater up for success, extending its overall lifespan. Keep reading to learn more about how to care for your water heater!

Adjust the Temperature

Like your HVAC system’s temperature setting, your water heater’s temperature will need to be adjusted from time to time to conserve the maximum amount of energy. If your water heater is above 120 degrees, turn it down!

For every 10 degrees you lower the temperature, you can save up to 5% in energy costs. Plus, you’ll be able to avoid those uncomfortably scalding showers!

Flush Your Water Heater

All homeowners should have their water heater flushed by a professional at least once a year to avoid excessive mineral and sediment buildup! If your home has hard water, this is an especially crucial maintenance step.

If left unattended, minerals and sediment can become stuck and accumulate additional buildup that reduces the volume of water the unit can hold. A simple flush can rejuvenate your water heater and restore full use of the unit.

Clear the Surrounding Area

One of the most important lessons of water heater ownership is that your water heater should always have room to breathe!

Always maintain a minimum two feet clearance around the unit unless your model’s manual says otherwise. We understand that it may be tempting to utilize extra storage space in the water heater closet, but giving your unit adequate space to operate is a must!

Use Vacation Mode

Sunglasses? Check. Passport? Check. You’ve probably triple-checked your packing list for your next trip, but will your water heater be prepared for your extended absence?

You may be surprised to discover that many water heater units feature a “vacation mode” setting. This helpful setting allows you to run boilers at lower temperatures than usual, conserving significant amounts of energy.

When you’re away for an extended period, there’s really no need to have a hot water supply for the empty home. It can drive up your energy costs for no reason at all! Vacation mode allows homeowners to set their water heater temperature as low as 50° F, below the warmth needed to heat water, and hot enough to prevent any water from freezing while you’re out of the house. If you want to maximize your energy savings, don’t underestimate the power of vacation mode.

Benefits of Regular Maintenance

Like any mechanical system, your water heater requires occasional attention and adjustments to continue running efficiently. You’ll be pleased to discover that water heater maintenance is fairly minimal, but you’ll be grateful you set your unit up for success in the long run. Benefits of regular water heater maintenance include:

Increased efficiency
Extends lifespan on unit
Lowered energy costs
Prevents unexpected breakdowns

With these exceptional benefits, there are multiple reasons to keep up with your water heater’s maintenance!

Water Heater Professionals in Ventura County

Your water heater is an essential component that keeps your home running smoothly. If you’re searching for a reliable team to depend on for your home’s water heater needs, contact THE Water Heater Company today! We guarantee a job well done and superior customer service. Give us a call at for expert service.

Signs You Need a Water Heater Repair

Written by Kevin on November 11, 2024. Posted in FAQ. No Comments on Signs You Need a Water Heater Repair

Water heaters are a crucial behind-the-scenes component of our daily lives. And just like any appliance, water heaters need occasional maintenance and repair.

Recognizing a problem with your water heater is important. Not only will identifying an issue potentially prevent losing hot water, but you’ll extend the life of your tank or tankless water heater.

Here’s how to know your water heater needs repair.

1. Your Water Heater is Leaking

Your water heater may occasionally show condensation on the outside, a reaction based on the water’s temperature and the room it’s located in — this is normal. You should take alarm when there is a steady dripping down the side of the unit or a puddle of water at the base.

Metal expands when heated, so if it expands too much or enough over time, a break can form. There are several consequences to not addressing a leak. Depending on where the unit is located, carpet or other flooring may be damaged, as well as any items near the water heater.

A plumbing professional can check the whole unit and find the source of the leak.

2. Rust-Colored Hot Water

If there is rusty water coming from just the hot temperature, it may be an issue inside the water tank. The pole inside the heater is made of metal and can rust when damaged. Rust in your water can cause potential health hazards. So, if you discover what looks like rust or discoloration, call a plumber right away.

Cloudy water can also mean there’s an issue with the water heater. If you’re suspicious, pour water in a clear glass to see how it looks. Also, give it a smell, checking for anything resembling a metallic odor.

Many of these issues are caused by mineral deposits, which can collect over time. Rust, however, signals a deeper issue. If you notice rust, even when cold water is running, the culprit is more likely in your pipes.

3. No Hot Water

This is perhaps the most obvious reason to seek a water heater repair. The unit’s primary function is to heat water and either store it (in a tank water heater) or pass it directly to your faucet or showerhead (as with a tankless heater). When hot water is severely delayed, only reaching lukewarm, or not heating at all, it’s time to call a water heater expert.

Poor performance can be other factors. If you changed your heater setting to be a lower temperature, it would not release hot water. But if your water heater is running out of water sooner than usual, there may be a deeper issue. It could be the element or burner, which could not only mean damage but is likely costing you more with your energy bills.

Similarly, low water pressure could also be a sign of an issue. Mineral deposits from frequent use of the unit will collect over time and block pipes. Blocked pipes can reduce water pressure but can often be resolved with a deep cleaning.

When to Replace Your Water Heater

Sometimes a repair won’t bring your water heater back to life. Or, you may be shelling out funds on repeated repairs that don’t seem to ever solve the problem. If this is the case, it may be time to replace your water heater. Also, if your unit is over ten years old, you should consider planning for a new one before it fails.

A new water heater has several benefits, including better efficiency and performance. (You also have the opportunity to switch to a tankless heater if you haven’t already.)

Your Friendly Neighborhood Water Heater Team

THE Water Heater Company is the San Fernando Valley’s trusted team for all water heater needs. Call us today at for expert service.

How Long Should a Tankless Water Heater Last?

Written by Kevin on November 11, 2024. Posted in Tankless, FAQ, Water Heater. No Comments on How Long Should a Tankless Water Heater Last?

If you’re about to buy a new water heater and you’re currently comparing the options, one of the things you’ll want to take into account is the durability and long-term performance of each type of water heater. You want your heater to last a long time and provide the security that comes with durability.

Tankless water heaters are known to last longer and offer greater durability than regular tank water heaters. But how long should your tankless water heater last? And what makes them more durable than other options? Here’s what you need to know:

Lifespan

Most tankless water heaters will last for up to 20 years or more, which is a long lifespan in comparison to tank water heaters, which last around 10–15 years.

Tankless water heaters use new technology that helps them to stay functional and operational for much longer than some of the alternatives out there. They’re at the cutting edge of water heating technology and many of the newer models are even increasing their lifespans years past the expected 20 years.

The longer lifespans of tankless water heaters can be highly beneficial. Not having to worry about replacing a failing water heater for a couple of decades offers both peace of mind and a lower overall cost.

Easily Replaceable Parts

If a problem does occur with your tankless water heater before its 20-year lifespan is complete, it can usually be fixed relatively easily. Most replacement parts for tankless heaters are very easy to find, and keeping up on regular maintenance can increase the lifespan of your heater.

Keep in mind that some parts are more expensive compared to parts for tank water heaters, but they’re very easy to install, meaning experts won’t have to spend a lot of time resolving issues that occur.

Fewer Corrosion Problems

Another benefit that tankless water heaters have is that they don’t suffer from the same corrosion problems often associated with tank water heaters. This is because many issues with water heaters tend to be associated with the tank itself, whether it be a leak, rust, or sediment buildup.

Installation

The durability and lifespan of a tankless heater can depend on how it is installed, so if you’re currently looking to purchase a tankless water heater, be sure to have the necessary work carried out by a professional who knows what they’re doing. Even though professional installation costs are more expensive on a tankless heater than on a tank type heater, it’s worth the extra cost to ensure your heater works properly and lasts longer to save you money down the road.

It’s also important to know that tankless water heaters need to be located correctly in the home. They’re quite small because there is, of course, no tank taking up space in the home, which can be advantageous for smaller homes. Keep this in mind as you work with a professional to make accommodations in your home that will allow your tankless heater to last as long as possible.

Overall, tankless water heaters are a great option for those who are seeking greater durability and a longer lifespan for their water heater. They can also save you a lot of money in energy bills and replacement costs down the road, and they are more environmentally friendly.

If you need installation service for a new tankless heater or a repair service to ensure your current tankless heater lasts as long as possible, reach out to THE Water Heater Company today.

What Size Water Heater Tank Do I Need?

Written by Kevin on November 11, 2024. Posted in FAQ, Installation, Tank, Water Heater. No Comments on What Size Water Heater Tank Do I Need?

How to Size a Water Heater

If you’re looking to install a new tank water heater or replace an old one, it’s important to ensure you get a big enough tank to avoid the unpleasant surprise of a cold shower. You could just opt for the biggest possible size—but that comes with a bigger price tag, so why spend the extra money if you’ll never need to use a large heater to its full capacity? And if you get a tank that’s excessively large, you’ll just be wasting energy as it continuously heats water that sits unused.

To find a tank that’s not too big and not too small, but just right, here are some things you’ll need to consider.

1. Start with Your Household Size

As a rule of thumb, the more people that live in your house, the more water you will use. A general way to estimate how much water you may need is to factor 12 gallons of water for each person in your household.

The average family consists of two adults and 2.5 children. So, for a family of 4–5 people, you will need to get a tank that is able to hold at least 50–60 gallons. For a family that is bigger than 5, you will need to look for tanks ranging up to 80 gallons. However, the number of people in a home isn’t the only factor that will affect your water usage.

2. Calculate Your Water Usage Habits

Some families with multiple bathrooms may tend to all shower in the morning at the same time, which will of course drive water usage up. If your family does lots of small loads of laundry each day instead of a few bigger loads just a few times a week, that will also affect the rate at which you use water and what size of water heater tank you’ll need. And the frequency at which you do other activities such as washing dishes, washing hands or faces, mopping, etc., will all affect your hot water usage as well.

3. Estimate Peak Water Usage

To create an estimate that takes your usage habits into account, you’ll need to estimate the maximum amount of water you’ll use in an hour and measure it against your water heater’s first-hour rating. The first-hour rating is different from the size of your tank because it calculates how much hot water your heater can produce in an hour when starting with a fully heated tank of water, taking into account heat loss as unheated water fills the place of water being used. The first-hour rating should be listed in the top left corner of the EnergyGuide label on your water heater.

To estimate the maximum amount of water you’ll use in an hour, determine what time of day your household uses the hottest water. Then calculate the amount of water used.

Here’s a basic estimate of how much hot water some common tasks take:

Shower: 1-2 gallons per minute
Shaving: .05 gallons per minute
Food prep or hand-washing dishes: 4 gallons (2 gallons per minute)
Automatic dishwasher: 6 gallons
Clothes washer: 7 gallons

So if you’ll have 2 people showering in an hour with the dishwasher and clothes washer going, you’ll just add (minutes in the shower x 2) + (minutes in the shower x 2) + 6 + 7 to determine the peak hour usage. As long as your peak usage is lower than your water heater’s first-hour rating, you’re in the clear!

4. Keep Potential Constraints in Mind

Water tanks are a cost-effective hot water solution. Compared to other options, they don’t cost much to install or to maintain, and you can heat your water through either the use of gas or electricity. However, before you rush out and get a bigger water tank fitted, you will need to make sure that you have the space to store it. The location of your current tank may not have adequate space to hold a unit much bigger than your current one, so you may need to reevaluate.

Another factor to remember is that when you increase the size of your water heater, you may have to increase the size of the exhaust pipe. Having the proper size of the exhaust pipe will ensure that the unit drafts properly. A water heater that does not draft properly will have issues and could leak carbon monoxide, which is very dangerous.

If you need help estimating the size of the water heater tank you need, or determining which type of heater will be best for you and your home, an experienced water heater technician can help you decide.

How to Set Your Water Heater to Vacation Mode and Turn It Back

Written by Kevin on November 11, 2024. Posted in FAQ. No Comments on How to Set Your Water Heater to Vacation Mode and Turn It Back

Water heating systems require a lot of energy to operate. For this reason, more and more environmentally conscious people (and those who just want to lower their bills) are learning how to put their water heaters into “vacation mode” with the idea of saving energy.

So what exactly is vacation mode, and where do you find it on your system?

Water Heater Vacation Mode: What Is It?

Vacation mode is a setting on your water heater system that allows you to run your boiler at lower temperatures than normal, saving energy. Typically, manufacturers set vacation mode to 50° F—well below the warmth you need to heat your home, but hot enough to prevent any water from freezing while you’re away.

For certain systems, you won’t have to change manufacturer settings. If you want the water to run hotter or colder, you can adjust the dial. But either way, the goal is to reduce the activity of your water heater, cut down on energy use, and reduce your bills, while keeping your pipes from freezing and causing damage.

Where Do You Find Vacation Mode And How Do You Use It?

There are several methods that water heater manufacturers let you use to put your device in vacation mode, with the chief among these being a specific setting on the thermostat itself.

Go to the thermostat and scroll through the menu to see if yours offers a vacation mode. If it does, then just select it, and the system will do the rest for you.

If there’s no vacation mode explicitly detailed on your thermostat, then you can manually do the same thing a vacation mode would by turning the temperature down to “Pilot” mode, and then leaving it there until you get back.

Why You Should Put Your Water Heater In Vacation Mode

The main reason for putting your water heater in vacation mode is to save money. There’s no point in heating your water to 120 degrees if you’re not going to be there to use it. It is a waste of energy that pointlessly raises your bills. The other motivation is to prevent freezing water from damaging your pipes in extended spells of cold weather.

If you turn your water heating system off while you’re away and water freezes into ice, you run the risk of:

Cracks
Damage to your plumbing
And possibly necessitating the entire replacement of your system

As the ice expands, it damages the surrounding piping, leading to leaks when it finally thaws. Then, when you turn your system back on again it doesn’t work, and you often end up with unfortunate flooding in your home.

How to Turn Your Water Heater Back On

After returning from a vacation or an extended period away from home, it’s important to reactivate your water heater properly to ensure hot water availability and efficient operation. At THE Water Heater Company, we’re here to guide you through the simple steps of turning your water heater back on safely and effectively.

Gas Water Heaters

Locate the Temperature Dial: Find the temperature dial on your water heater. The temperature dial is normally placed near the bottom of the tank.
Adjust the Temperature: Turn the temperature dial back to your desired setting. For most households, a temperature setting of around 120°F (49°C) is recommended for a balance between energy efficiency and hot water comfort.
Wait for Heating: Give the water heater some time to heat the water. Depending on the size of your tank, it might take a few hours to reach the desired temperature.

Electric Water Heaters

Locate the Circuit Breaker: Find the circuit breaker labeled for your water heater. This is in your home’s electrical panel.
Switch On the Breaker: Flip the circuit breaker for the water heater back to the “On” position. This will restore power to the heating elements.
Be Patient: As you turn the power back on, the water heater will begin heating the water. Allow some time for the water to reach the desired temperature.

Tankless Water Heaters

Refer to the Manual: Since tankless water heaters vary by model, it’s essential to refer to your manufacturer’s manual for specific instructions on reactivating your unit.
Follow Manufacturer Guidelines: Your manual should outline the steps to take to bring your tankless water heater out of vacation mode and back into operation.

Tips to Consider

Check for Hot Water: After reactivating your water heater, test the hot water taps in your home to ensure that hot water is flowing properly.
Monitor for Any Issues: While uncommon, if you notice any unusual noises, leaks, or issues with the hot water supply after reactivating your water heater, it’s advisable to contact our professionals for assistance.

Call THE Water Heater Company Today

Setting the system to “Vacation” or “Pilot” mode saves energy while also preventing damage to your water heater. It’s a compromise between using no power at all and using a little bit of heat to avoid extensive damage to your system.

So, as you can see, vacation mode is an essential feature of your water heater. And even if there isn’t an explicit vacation mode in the settings on your thermostat, you can still reduce the temperature to protect your home while you’re away.

If you have any concerns about turning your water heater back on or want professional assistance, don’t hesitate to reach out to THE Water Heater Company. Our experts are here to help you navigate the process smoothly and make sure your water heater is operating optimally upon your return.

If you need further assistance with your water heater, make sure you work with a professional at THE Water Heater Company to get the water heater services you need to get your system back in working order.