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Understanding the Value of Paying for a Water Heater Repair/Replacement Estimate

Written by Kevin on . Posted in Water Heater, Installation, Tank, Tankless, Troubleshooting. No Comments on Understanding the Value of Paying for a Water Heater Repair/Replacement Estimate

When faced with water heater problems, homeowners often find themselves in a dilemma. Should they pay for a service call or estimate? It’s a valid question, and one that we, at THE Water Heater Company, aim to address. In this article, we’ll explain the reasons behind charging for estimates and highlight the value-added benefits that come with it. By understanding these factors, homeowners can make an informed decision and ensure a smooth and reliable repair experience for their water heater.

Expertise and Time

Assessing and diagnosing water heater issues requires the expertise of a professional technician. These skilled individuals possess the knowledge and experience necessary to accurately identify the problem and provide the most effective solutions. They invest their time in carefully evaluating the unit, examining its components, and determining the root cause of the issue. By charging a fee for estimates, we are compensating our technicians for their valuable time and expertise, ensuring that you receive the highest quality service.

Cost Recovery

Operating a home service company involves various expenses, including maintaining a fleet of service vehicles, carrying several types of insurance, employing skilled technicians, and acquiring specialized tools and equipment, to name a few. Charging for estimates helps us recover these costs and continue providing exceptional service. By supporting us through this process, homeowners contribute to the sustainability and reliability of our business, enabling us to offer the best solutions for water heater maintenance, repairs, and replacement.

Serious Inquiries

At THE Water Heater Company, we strive to prioritize our resources and provide prompt service to homeowners who genuinely require our assistance. Charging for estimates helps us distinguish between casual inquiries and customers who are committed to resolving their water heater issues. By investing in an estimate, homeowners demonstrate their seriousness about addressing the problem, ensuring that our skilled technicians can dedicate their expertise to the customers who need it most.

Value-Added Service

Beyond simply providing an estimate, we believe in delivering comprehensive value to our customers.

When you choose to pay for an estimate, you can expect a range of additional benefits:

  • Thorough Inspection: Our technicians conduct a detailed inspection of your water heater, examining its various components to identify any potential issues or underlying causes. This comprehensive assessment ensures that no problem goes unnoticed.
  • Assessment Report: With your paid estimate, you’ll receive a detailed assessment report that outlines the identified problems, recommended solutions, and an estimated cost for repairs. This report serves as a valuable reference and helps you make an informed decision about the necessary steps to resolve the issue.
  • Professional Advice: Our experienced technicians are more than just repair experts. They can provide professional advice on water heater maintenance, and energy efficiency improvements, and answer any questions you may have. This personalized guidance ensures that you have the knowledge needed to maintain your water heater effectively and extend its lifespan.

Understanding the reasons behind charging for estimates is essential for homeowners facing water heater problems. By appreciating the expertise and time invested by professionals, recognizing the need for cost recovery, and valuing the benefits of a paid estimate, homeowners can make an informed decision. At THE Water Heater Company, we are committed to providing exceptional service and ensuring that every customer receives the highest quality repairs or replacement for their water heater. Not only that, but we apply the cost of the estimate/assessment towards the project once you are ready to move forward.

The Lifespan of a Water Heater: Knowing When to Plan for Replacement

Written by Kevin on . Posted in Water Heater, Troubleshooting. No Comments on The Lifespan of a Water Heater: Knowing When to Plan for Replacement

Water heaters are essential to any home, providing hot water for showers, laundry, and more. However, like any appliance, water heaters have a limited lifespan. Knowing when to plan for replacement can save you time, money, and potential damage to your home. In this blog post, we will discuss the top five signs that your water heater is nearing the end of its lifespan and when it’s time to call THE Water Heater Company for a replacement.

Age of the Water Heater

The average lifespan of a water heater is around 8-12 years, depending on factors such as water quality, usage, and maintenance. If your water heater is approaching or has surpassed this age range, it’s time to consider a replacement. Check the manufacturer’s label on your water heater to find its age, or consult your home inspection report if you’re unsure.

Rust and Corrosion

Over time, water heaters can develop rust and corrosion. This can lead to leaks, poor water quality, and complete unit failure. If you notice rust-colored water coming from your hot water taps or visible rust on the tank itself, your water heater is likely reaching the end of its lifespan. The U.S. Department of Energy recommends flushing your water heater annually to remove sediment and prevent corrosion.

Frequent Repairs

If you find yourself frequently calling a plumber to repair your water heater, it may be more cost-effective to replace the unit entirely. As water heaters age, components can wear out and require replacement. If you’re experiencing ongoing issues with your water heater, consult a professional to determine if a replacement is the best option for your home.

Inadequate Hot Water Supply

As water heaters age, they can become less efficient at heating water. If you’re noticing that your hot water supply is running out faster than usual or the water isn’t as hot as it used to be, it could be a sign that your water heater is nearing the end of its lifespan. Upgrading to a new, energy-efficient model can save you money on energy bills and ensure a consistent hot water supply. The Federal Trade Commission offers tips on selecting energy-efficient appliances, including water heaters.

Leaks and Water Damage

Leaks can be a sign of a failing water heater and cause significant damage to your home if left unaddressed. If you notice water pooling around your water heater or signs of water damage on nearby walls or floors, it’s crucial to address the issue immediately. A professional plumber can help determine if the leak is repairable or if a replacement is necessary.

If you’re experiencing any of these signs with your water heater, it’s time to consider a replacement. THE Water Heater Company in Camarillo, CA, is here to help you choose the right water heater for your home and ensure a smooth installation process. Our experienced professionals are committed to providing top-quality service and ensuring your new water heater is installed correctly and efficiently.

Water Heater Safety Tips: Preventing Accidents and Ensuring Home Security

Written by Kevin on . Posted in Troubleshooting, Water Heater. No Comments on Water Heater Safety Tips: Preventing Accidents and Ensuring Home Security

Water heaters are essential to modern homes, providing hot water for bathing, cooking, and cleaning. However, they can also pose safety risks if not properly maintained and used. To ensure the safety of your family and home’s safety, following some essential water heater safety tips is crucial. This blog post discusses the top 5 water heater safety tips that every homeowner should know.

Regularly Inspect and Maintain Your Water Heater

Regular inspection and maintenance are crucial for keeping your water heater in good working condition and preventing potential accidents. Some common issues to look for during inspection include:

  • Corrosion or rust on the tank or pipes
  • Leaking water around the base of the tank
  • Strange noises coming from the unit
  • Water that is too hot or not hot enough

If you notice any of these issues, it’s essential to contact a professional plumber to address the problem promptly. THE Water Heater Company in Camarillo, CA, offers expert water heater maintenance and repair services to ensure your unit remains safe and efficient.

Keep the Area Around Your Water Heater Clear

It’s essential to keep the area around your water heater free from clutter and combustible materials. This includes items such as:

  • Paper products
  • Gasoline or other flammable liquids
  • Paint or aerosol cans
  • Clothing or rags

Keeping a clear space around your water heater reduces the fire risk and allows for proper ventilation and easy access for maintenance and repairs.

Install a Carbon Monoxide Detector

Carbon monoxide (CO) is a colorless, odorless, and tasteless gas that can be deadly if inhaled. Gas water heaters can produce CO if they are not adequately vented or if the unit is malfunctioning. To protect your family from this dangerous gas, installing a carbon monoxide detector near your water heater and in other areas of your home where gas appliances are used is essential.

Set the Proper Water Temperature

Setting the correct water temperature on your water heater can help prevent scalding accidents and save energy. The U.S. Department of Energy recommends setting your water heater’s temperature to 120°F (49°C) for optimal safety and efficiency. If you have young children or elderly family members in your home, you may want to consider installing anti-scald devices on faucets and showerheads to reduce the risk of burns further.

Know How to Shut Off Your Water Heater and Gas Supply

Knowing how to shut off your water heater and gas supply quickly is essential in an emergency. Familiarize yourself with the shut-off valves’ location for the water and gas lines connected to your water heater. In the event of a leak, fire, or other emergency, shutting off the supply lines can help prevent further damage and ensure the safety of your home and family.

By following these water heater safety tips, you can help prevent accidents and ensure the security of your home. If you need assistance with water heater maintenance, repair, or installation, the experts at THE Water Heater Company in Camarillo, CA, are here to help.

How to Care for and Troubleshoot Your Noritz Tankless Water Heater

Written by Kevin on . Posted in Water Heater, Noritz, Tankless, Troubleshooting. No Comments on How to Care for and Troubleshoot Your Noritz Tankless Water Heater

Noritz tankless water heaters present you with error codes when something is wrong, and knowing how to understand these error codes and troubleshoot them appropriately is truly vital. That’s what we’re going to cover for you today. We know how frustrating it can be when you’re faced with what seems like a random code that you’ve never seen before. But we’re about to clear things up for you.

We’ll first discuss how to take care of your Noritz tankless water heater and then move onto the common problems and the error codes attached to them. That way, you’ll know what the problem is and what to do about it next time your water heater displays an error code. Read on now to find out more.

How to Care for Your Noritz Tankless Water Heater

One thing you can and should do regularly to maintain your Noritz tankless water heater in the right way is to purge the port valves. You do this by attaching hose lines and opening the relevant purge port valves. As long as you prepare properly and have a safe discharge location, this should be an easy process and it’ll remove waste from the heater system.

You can also use undiluted white vinegar to clean out the water heater now that you’ve purged its lines. There’s a range of draining and flushing procedures recommended by the manufacturer so be sure to follow these when cleaning out the water heater. Whatever you do, don’t use harsh chemicals during the cleaning process because these will only cause damage.

When all that’s done, you’ll want to turn the water on again. This is something that you should do slowly in order to remove any trapped air from the system. Do it by finding the faucet furthest away from the heater and turning it on slowly because this will remove the air safely.

Noritz Tankless Water Heater Troubleshooting Guide

When you see an error code, it means there’s something wrong with your Noritz tankless water heater. Most of these problems can be fixed pretty easily with a basic set of tools, even if you’re no expert. Find out about some of the most common error codes and how to troubleshoot them below.

Error Code 05

This is an automatic service reminder telling you that your system is due to a service. When you see this, call a licensed technician and book a service.

Error Code 10

If the combustion continues or the power drops even after the unit has been turned off, you’ll see this error code. Look for foreign objects and materials like oil and grease on the burner that might still be burning.

Error Code 11

Error Code 11 signals a problem with the ignition. When there’s an ignition failure in your water heater, you should check the gas pressure and see if there’s anything obstructing the air supply. Any such obstructions should be removed.

Error Code 12

When the water isn’t being heated properly, it’s often because of a weak flame. Check the airflow is correct and make sure the flame sensor isn’t being covered by any debris. Cleaning it might fix the problem too.

Error Code 14

This error code means the thermal flame has failed for some reason. It might be necessary for you to replace the thermal flame. Flushing the heat exchanger and checking the water quality is important because this can cause it to clog up.

Error Code 16

This error code is telling you that the water temperature is too high. This is usually caused by scale buildup or hard water, so descaling the system is a good idea. The maintenance process described above can be used.

Error Code 20

This error code shows when the high limit switch has been activated. Checking the switch and replacing it if necessary is one thing you can do. If that’s not necessary, descaling the water heater might be the answer.

Error Code 29

When the water level in the neutralizer isn’t draining correctly, you’ll see Error Code 29. To overcome the problem, you’ll need to ensure the condensate drain line is correctly routed and no obstructions are causing problems.

Error Code 59

This error code means that there’s low gas BTU input and that combustion problem are being caused as a result. Ensure air is flowing to the combustion chamber and set the correct gas pressure to address the problem. Cleaning the fan and burner chamber might help too.

Be sure to follow the advice outlined above next time you have a problem with your Noritz tankless water heater. Just find the error code that’s being displayed and take the actions we’ve described here.

The Most Common Problems with Tank Water Heaters

Written by Kevin on . Posted in Troubleshooting, Tank, Water Heater. No Comments on The Most Common Problems with Tank Water Heaters

When your hot water heater is not heating, it is important to remember that every hot water appliance is going to be prone to the occasional problem. It may be due to regular wear and tear, lack of maintenance, or a malfunction, amongst other things. Here, we’re going to take a closer look at some of the common problems affecting tank water heaters, how you may be able to prevent them, and what can be done about them when they do occur.

Gas & Electric Water Heater Repair & Maintenance

Since there are two kinds of tank heaters, gas and electric, there are also problems that can be specific to each type, so there are reasons that your gas water heater is not working that would not apply to electric water heaters. Bear in mind which type of water heater you have before applying a solution. If your electric or gas hot water heater is not heating, this is the article for you. If your tankless hot water heater is not heating, head over to our tankless water heater blog for help.

***Safety First***

Before doing any troubleshooting or making any attempts to fix an issue with your tank water heater, ensure that you’ve taken safety precautions. Electric water heaters are high-voltage appliances that can be risky to work on. Similarly, gas water heaters come with the risk of fire, explosions and carbon monoxide leaks when not handled by a professional.

Make sure the electricity and gas supply is off before doing any troubleshooting and know when to call a professional. For electric devices, make sure you use a non-contact voltage tester to ensure the power is off before touching any wiring.

Problem #1: No Hot Water

The most glaring issue with a water heater is when there’s no hot water at all. If your hot water heater is not heating, a lack of energy supply is a common culprit, so make sure your electricity is on or that you have a functioning gas supply. If your energy supply is fine, the issue may be with the heating element or ignition. Check to see if the breaker has tripped and switched it off and on if it’s electric.

You can also reset the high-temperature limit on electric systems by turning off the breaker and pressing the red high-temperature cut-off reset button above the thermostat, beneath the insulation and plastic guard. Otherwise, you may need a professional to look at the heating element, ignition, or flame.

Problem #2: Low Hot Water

One of the benefits of tank water heaters is that with enough time to heat up, they should be able to supply plenty of hot water to meet the needs of simultaneous and frequent hot water use. However, if you’re feeling like it’s not producing enough hot water, the heater may have too low of a capacity. If this is the case, then there’s little to do but reduce your hot water use or to install a bigger heater that’s suited to the household’s demands.

If you don’t think that the heater is undersized, then it might be another heating element or ignition issue. Follow the tips as mentioned in the “no hot water” section above and get in touch with a professional to help diagnose the issue.

Problem #3: The Water is Too Hot

Usually, this is due to an issue with the thermostat. It may simply be set too high. If this is the case, you should locate and adjust it. Check your heater’s manual to find where the thermostat is. For gas-powered heaters, it’s usually externally visible, but for electric models, there’s another one beneath the access panel.

If turning the thermostat doesn’t work, get in touch with your local plumbing and HVAC specialist. Water that’s too hot can lead to a range of issues, including burns and faulty faucets due to worn rubber washers.

Problem #4: Sediment, Mineral & Bacteria Buildup

If your water has a rusty color, is cloudy, or has a strange odor to it, then it may be due to a build-up of either minerals or sediment in the pipes. If there’s an odor that smells like rotten eggs, however, there may be bacteria in the tank that is reducing your water’s quality. Replacing the anode rod in the tank can help with that.

Iron pipes and plumbing can lead to rust, and iron sediment can get trapped, diminishing the flow of hot water and reducing its temperature and pressure. In homes with hard water, calcium and magnesium can do the same.

Regular flushing of your systems can prevent buildup. Your systems should be flushed annually. There are at-home kits you can use to do this, but it is recommended that you consult a professional who has more appropriate, heavy-duty equipment for the job.

Need Help with Tank Water Heater Troubleshooting?

If your electric or gas water heater is not working, and you’re not comfortable applying any of the fixes above, get a professional on your side. At THE Water Heater Company, we are dedicated to diagnosing any issues your tank water heater may have and resolving them as quickly and efficiently as possible. We can offer you expert tank water heater service and repair to ensure your water heater stays up and running the way it should.

Contact the professionals at THE Water Heater Company today to schedule a gas or electric water heater repair service visit.

Most Common Problems With Tankless Water Heaters

Written by Kevin on . Posted in Tankless, Troubleshooting, Uncategorized, Water Heater. No Comments on Most Common Problems With Tankless Water Heaters

What Are the Most Common Problems With Tankless Water Heaters?

As advanced and convenient as they are, all tankless water heaters are susceptible to problems as they experience wear and tear. No appliance is without the risk of fault throughout its lifetime. Unlike traditional tank water heaters, tankless water heaters come with their own set of common problems.

Tankless water heaters offer excellent energy efficiency, space-saving in the property, and the potential to save money. Those benefits can be undermined by certain issues, however, so it’s important to understand what common problems are and how to avoid or resolve them.

Overload

Every tankless water heater has a flow rate capacity that should give you a good idea of how much hot water can be used simultaneously. If you go over that capacity, then you could overload the system and cause problems. This is a common issue because many homeowners don’t realize that tankless water heaters have limitations for simultaneous hot water usage.

If your tankless water heater is overloaded, then you might find that some of the users are getting hot water and others aren’t. In some cases, a system overload can lead to the heater shutting down entirely.

The best way to prevent a system overload is to understand your heater’s capacity and how many different appliances can use it at the same time. If you’re running into a consistent issue, however, call a professional. You may need to consider upgrading your heater or even getting a second heater to make up the deficit.

Cold Water Sandwich Effect

You may not be familiar with the term “cold water sandwich”, but if you live in a home where back-to-back showers are frequent, you will likely be familiar with the sensation.

A cold water sandwich is when one person finishes showering and another person gets in right after. The water starts off hot but soon turns cold for a few seconds up to a minute before starting to heat up again.

This happens because when the shower is turned off, the water is no longer heated, but there’s still some hot water in the pipes. This hot water comes out first before the cold water follows. The tankless water heater will be working to get the water heated back to a normal temperature, so it shouldn’t be cold for too long.

This effect isn’t so much an issue with your heater as it is part of its design. While tankless heaters are known for quick heat times, the fact that hot water cannot be stored makes it impossible for the system to ensure hot water immediately after it has been turned off and turned on again.

However, if you notice that these cold spells during your shower are longer than a minute or so, you may be experiencing other issues, and it would be wisest to consult a professional.

Mineral or Sediment Buildup

The water heater and the pipes could be susceptible to becoming blocked partially or fully due to a buildup of minerals or sediment. Systems with iron pipes and components can rust and lead to iron sediment building up throughout. Meanwhile, homes with hard water could see minerals like calcium and magnesium resulting in a scale buildup.

Over time, these minerals and sediment can become stuck in place, leading to a gradually growing buildup that narrows the passage that the water moves through. This can affect the pressure and temperature of the water and make it potentially unsafe.

If you are experiencing problems relative to buildup, you’ll need to call a professional to flush your system. This should be a part of your regular annual maintenance so as to avoid more damaging issues caused by mineral or sediment buildup.

Flame or Ignition Failure

“My tankless water heater doesn’t get hot enough”. This may be a question you are asking, it could be that the flame fails to hold or ignite, then it is likely due to an electrical issue or a gas line issue. Either way, your heater will be unable to heat the water. First, check to see if your propane tank is low or if your gas supply has been cut due to a late bill.

If your gas supply is fine, see that your water and gas valves are fully open, and open them if they aren’t. If this doesn’t help, then you should get in touch with a professional who is qualified to work safely with gas appliances, as the issue could be anything from regulator failure to an undersized gas line and could pose dangers to your home.

Call THE Water Heater Company Today

Dealing with hot water appliances can be dangerous, so if you’re uncomfortable with any step of troubleshooting or maintaining your tankless water heater, contact a professional right away. Our experts at THE Water Heater Company can safely handle any issues you’re experiencing and offer you the right tankless water heater services for your needs.